We are happy to exchange or refund any purchase within 14 days as long as the item has not been worn or damaged ( please note this excludes wigs, earrings, tights, and custom orders). The item must be in the original packaging and you must have a receipt or proof of purchase. Once we receive your return we will inspect it and notify you of the outcome. We will refund to your original method of payment.
We recommend that you test the fit of any pumps or shoes on carpet to avoid marking the soles. Please note that we cannot refund or exchange pumps or shoes that have been worn at a dance class unless they are faulty. Dance shoes carry a 30-day warranty from purchase date and you will only be entitled to a refund if the product is faulty within this time. Please contact us before returning the product.
Please note that wigs or earrings are non-returnable for hygiene reasons. If you need help with colours or sizes please contact us before purchasing.
The customer is responsible for the cost of the return unless the item is faulty. When returning faulty items we will only refund postage up to the value of the original post charged. If the wrong size or item is ordered and exchange is possible you will be responsible for the extra shipping cost.
Shipping For all goods in stock we aim to ship goods within 24 hours of placing your order. For international orders we are not responsible for any duties or fees which might be additional to your shipping.